Refund policy

90-Day Money-Back Guarantee

We want you and your dog to love Mr. Chomps. If you are not happy with your purchase for any reason, you have 90 days from the day you receive your order to request a full refund. No questions asked.

How to request a refund
Email us at mykittyplushcustomerservice@gmail.com with your order number. We will reply within 1-2 business days with the next steps.

Refund timing
Once your refund is approved, it is issued to your original payment method. Depending on your bank, it may take 5-10 business days to appear on your statement.

Damaged or wrong items
If your order arrives damaged, defective or is not what you ordered, contact us with your order number and a photo of the item. We will send you a replacement or a full refund, whichever you prefer.